WhatsApp automation for businesses in Saudi Arabia, the UAE and Jordan
An AI assistant answers routine WhatsApp questions in Arabic and English, and hands the chat to your staff when a person is needed.
The problem
What this solves
Business problem
Your team spends hours replying to the same questions on WhatsApp, and customers who write outside business hours wait for an answer. Leads message you and never get followed up.
Who has this problem
Retailers, restaurants, clinics, salons, service businesses, and any company where customers expect fast WhatsApp replies.
Without a system
Staff are tied to their phones and messages get missed after hours. Nothing records the conversations, so nobody can hand a chat to the right team member.
The fix
How BottleTech solves it
- An assistant answers routine questions from your own content
- Replies in the language the customer wrote in
- Books appointments, checks order status, and qualifies leads automatically
- Hands complex issues to your team, and the person who takes over can see what was said
- Logs each chat against the customer in your CRM
Common integrations
WhatsApp Business API, HubSpot, Zoho CRM, Odoo, Google Calendar, custom booking systems. We integrate based on your existing stack.
What it handles
Four WhatsApp flows we set up
Order status
A customer asks where their order is. The assistant looks it up in your order system and replies in the language they wrote in. That only works when the status lives in a system it can read. For Takkeh, a Jordanian delivery startup, we built one platform where each order is entered once and tracked live. The same approach works for orders that arrive on WhatsApp.
Booking and reminders
The assistant offers open slots, books the one the customer picks and records it in your calendar or booking system. Reminders go out before the appointment. The WhatsApp booking guide shows the four places where service businesses lose leads between the first message and a confirmed booking.
Payment reminders
The invoice comes from your accounting software and the reminder reaches the customer on WhatsApp, where they already read their messages. Once 24 hours have passed since the customer's last message, Meta only allows approved templates, so we write each reminder and submit it to Meta for approval before launch.
Lead capture into your CRM
A new number messages you. Once we connect it to your CRM, the assistant saves the contact and the chat and marks real inquiries as leads. We connect Chatwiser, our own platform, to the CRM you already use as part of the project. The guide to connecting WhatsApp to a CRM covers what each level of the connection involves.
Human escalation
When a person takes over
The assistant answers from your own content. When a question falls outside it, or the chat involves money, a complaint or a commitment, it passes the conversation to a person on your team. We agree those rules with your team before launch.
The person who takes over can see what was said, so the customer does not repeat themselves. They can reply freely until 24 hours after the customer's last message. After that, Meta allows approved templates only. The assistant also keeps a conversation log, so you can review how it handled each chat and fix the gaps.
Saudi Arabia, UAE and Jordan
Languages and Meta pricing in Saudi Arabia, the UAE and Jordan
In a 2022 survey of 1,220 Saudi adults, 92% said they use WhatsApp. Customers in all three markets write in Arabic or English, and the assistant replies in the language they used.
Meta charges per delivered message, and the rate follows the country code of the customer's number. Since April 2026 you can be billed in Saudi riyals or UAE dirhams as well as US dollars. Jordan is priced under “Rest of Middle East”, and the calculator shows it in dinars. Each business number gets 1,000 free service replies a month. Work out your own volume with the WhatsApp Business API pricing calculator for SAR, AED and JOD. If you go through a Meta partner, its fees come on top of Meta's.
If you are still on the free app, read WhatsApp Business API or the app to see when to switch. If the work reaches past WhatsApp, look at workflow automation. To find out which of your chats to automate first, book the free 30-minute automation audit.
See which WhatsApp chats to automate first
Book a 30-minute automation audit. You leave with a one-page map of what to automate first, whether or not you hire us.