Automating Customer Support with AI

The Challenge

The client's team was spending significant time daily responding to repetitive WhatsApp inquiries about services, pricing, and availability. Response times extended over long periods, leading to frustrated customers and lost opportunities.

The Solution

We designed and deployed a bilingual AI agent integrated with WhatsApp Business API. The agent handles routine inquiries autonomously, escalates complex requests to human staff, and maintains a conversation log for quality assurance.

The Results

• Routine inquiries are now handled automatically, freeing the team for complex issues
• Response times improved from hours to near-instant for common questions
• Team reallocated to high-value customer interactions and sales conversations
• Customer satisfaction improved through consistent, always-available support